Following a Flood

Contamination of drinking water supplies is a serious risk following a flood as sewage may enter the water supply from overflowing sewage treatment plants.

Thames Water is responsible for the supply of clean drinking water within the Borough of Swindon. If, following a flood, you suspect that that your water supply may have become contaminated, please contact Thames Water for advice. This is particularly important if you notice a change in water quality, such as:

• Water discolouration
• A change in taste or smell

Contact Thames Water

For urgent enquiries which require an immediate response, telephone the Thames Water 24-hour Customer Centre on 0845 9200 800 (Minicom 0845 7200 898).

Alternatively, visit the Thames Water website (www.thameswater.co.uk).

General Advice

• Don't take risks if you are concerned that your water may be contaminated. If you are unsure, boil all water intended for drinking or use bottled water. If you are advised to boil your water, make sure you boil all water for drinking, brushing teeth, washing food, and making ice.

• Boiling water kills pathogenic bacteria, viruses and parasites that may be present in water. Bring water to the boil and then allow it to cool before drinking. It can be stored in a clean jug covered by a saucer in a cool place (preferably in the fridge). Ice should be made from water prepared for drinking.

• Water from the hot tap is not suitable for drinking. Ensure the water taps are cleaned and disinfected before using them for the first time.

• If there is a bottle-fed baby in the house, make sure their water is boiled and do not use bottled water unless it is recommended by a doctor or health visitor; some bottle water is unsuitable for babies as it contains too many salts for their immature kidneys to manage.

• If your water is from a private supply such as a well or spring, check that it has not been affected by floodwater. The main concerns and risk is where:

        - A private well or spring has been covered by flood
          water
        - The water has changed in colour or taste.

Above all: If you are at all concerned that your water supply has been affected by the flood, make sure you boil (or otherwise treat) the water. Continue to boil the water until the supply has been tested and shown to be safe.