Telecare is a home safety and personal security system that enables people to live independently within their own homes.

This is achieved through the clever combination of a 24-hour telephone link to the response centre and state of art technology.

Telecare is installed as part of a Social Care Care Plan or on a private ('self-funding') basis. As part of a care package, it is subject to Fairer Access to Care Services (FACS) eligibility criteria and is financially assessed as part of the care package.

Benefits of Telecare

• Instant response - our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
• Personal service - friendly and dignified service
• We won’t leave you - our operators will endeavour to stay on the line with you until help arrives
• Complete reassurance - 24-hour link to the response centre
• Easy installation - wireless system, so no unsightly wiring

The service makes a real difference to people’s lives, not only for those using the service to maintain their independence, but also their families and loved ones.